Is an online appointment right for me?
There is growing evidence supporting the use of online sessions for Physiotherapy and Exercise Physiology, indicating that these services are usually at least as effective as standard face to face sessions.
This means that the current COVID-19 pandemic does not hinder you from safely accessing high quality care from the team at In-Balance.
There are times when online therapy may not be suitable, in this instance your therapist will discuss this with you directly and make the most appropriate recommendation.
Payments and rebates
Payment is required before your online therapy session. A member of the administration team will call you to make payment over the phone. An invoice will then be emailed to you.
Currently, Medicare and Private Health funds do not offer rebates for online therapy appointments, with the exception of access for a Mental Health plan.
The Federal Government is currently reviewing funding arrangements for online therapy, and we will let you know as soon as this changes. NDIS clients have no restrictions on using online therapy services with their funding.
Our current fees can be found below
If you are unable to make it to your appointment on the scheduled day or at the allocated time, we ask that you provide 24 hours notice so that we can arrange to serve the health of others. If you are unable to do this, you will be asked to pay the late notice fee (and we don't want to do that to you!). If you are unable to attend your appointment, please CALL US on (03) 6334 4766 to reschedule.
Cancellation of online therapy services is covered by In-Balance’s Late notice Fee Policy.
If you do not ‘join the call’ at the time of your appointment, your clinician will attempt to contact you to make sure everything is okay. If they are unable to get in contact, Late notice fees will apply.
Confidentiality, Privacy and Consent
Coviu satisfies the stringent security and privacy requirements of online healthcare businesses. As with all our sessions, any information provided within the session will be kept in strict confidence and comply with State and Federal privacy policies.
Online consults Pricing
Online tele-health consult Physio Initial (60min) - $89
Online tele-health consult Physio Standard (30min) - $59
Online tele-health consult Physio NDIS
Exercise Program Review & update (without video call): $30